For Patients
Everything you need to know before your first appointment — no surprises, no runaround.
We know that visiting a new clinic can feel uncertain, especially if it’s been a while since you’ve seen a healthcare provider. Here’s what you can expect when you visit Lansing Family Health & Wellness.
Before your visit: Call us at (336) 982-1813 to schedule an appointment. Walk-ins are welcome when space allows, but scheduling ahead ensures we can give you the time you deserve.
What to bring: A photo ID, any insurance cards you have (if applicable), a list of current medications, and any recent medical records you can access. Don’t worry if you don’t have all of these — we’ll work with what you have.
Your first visit: Plan for about 45–60 minutes. We’ll go through your health history, do a physical exam, talk about your health goals, and make a plan together. If labs or screenings are needed, we can often do those the same day.
After your visit: We’ll schedule follow-ups as needed and make sure you understand your care plan. If we refer you to a specialist, we’ll help coordinate that process.
Monday – Friday: 8:30 AM – 5:00 PM
Saturday – Sunday: Closed
Address:
138 N. Fork New River Rd
Lansing, NC 28643
Phone: (336) 982-1813
We’re located in the historic Dr. Clay building on the New River. Look for us on the right side of N. Fork New River Road heading north from downtown Lansing.
We believe cost should never be a barrier to healthcare. Here’s how we make care affordable for everyone.
We accept Medicare, Medicaid, and most private insurance plans. We’ll verify your coverage and explain any costs before treatment.
For uninsured and underinsured patients, our fees are based on your income and family size. You’ll need to provide basic income documentation, and we’ll work out a fee that’s fair.
If you can’t afford to pay, you still get care. Period. We’ll figure out the financial part together, but your health comes first.
To apply for the sliding fee scale, bring proof of income (pay stubs, tax return, or benefits letter) and a photo ID to your first visit. Our staff will walk you through the process — it takes just a few minutes.
Appointments are preferred, but walk-ins are welcome when space allows. Call (336) 982-1813 to schedule.
That’s exactly who we’re here for. We’ll set you up on our sliding fee scale based on your income. No insurance required.
We currently provide care for adults. We can help connect you with pediatric providers in the area.
We coordinate referrals to specialists and help navigate the process, including finding providers who work with uninsured patients.
Yes. We help patients access manufacturer assistance programs and other resources to reduce prescription costs.
Absolutely. If the storm displaced you or disrupted your healthcare, call us. We’ll get you in.